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Frequently Asked Questions
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Products
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Orders & Quote Requests
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Shipping & Delivery
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Returns
Products
Sheets
What are the main differences between 100% cotton and polycotton sheets?
On one hand cotton is smoother and softer than polycotton. On the other hand, cotton is hard to dry and has a shorter lifespan than polycotton. If you are looking for the best comfortable bed linen, go with 100% cotton sheets. If you are looking for durability and a good price-performance ratio, go with polycotton sheets.
What is the difference between percale and sateen weaving?
Percale sheets are plain in weave with a matte finish. They are weaved really tightly to be durable, resistant and easy to maintain.
Sateen sheets are woven to create a silky-smooth surface. The comfort will be improved. Contact your sales rep for cleaning instructions.
What is an acceptable shrinkage percentage?
Based on the lab tests we run, the width should not shrink more than 2% and the length not more than 8%.
Duvets & Pillows
What is the difference between microfiber and duvet?
Microfiber is a synthetic fiber with a diameter much smaller than natural fiber (thereby it’s given name). This property is what makes it feel much like duvet to the touch. The principal characteristics of microfiber are:
- Its ability to retain heat.
- Its washability and capacity to regain its duvet like aspect.
Duvet is a natural fiber that offers an incomparable isothermal barrier for either hot or cold weathers. The principal characteristics of duvet are:
- Breathable properties and ability to adjust to the ambient temperature and to body heat.
- It necessitates more delicateness to maintain it and preferably, it should be handled by a professional cleaner.
How to wash duvets and pillows
Wash individually. Do not exceed 40°C. When drying at low temperature, put one or two tennis balls in the dryer to avoid clumping of fiber.
Towels
What is an acceptable shrinkage percentage?
Based on the lab tests we run, the width should not shrink more than 2% and the length not more than 8%.
Bathrobes
How to choose a bathrobe?
In general, the bathrobe in a waffle cotton is much lighter than a bathrobe that isn’t. Its light weight allows for faster drying time and therefore, is very economical for maintenance purposes.
A bathrobe that is in terry is warmer and snuggles over the body more. It is advised for wellness centers such as spas as well as middle to high end establishments to opt for this type of fabric to offer the comfort their clientele expects.
Tablecloths
What information should be kept at hand when choosing/ordering tablecloths?
- Take the measurements of the table (its diameter if it’s round; length and width otherwise).
- Clarify the shape of the table (round, oval, etc.).
- Measure the length of the drop.
What kind of drop would you require for the tablecloth?
The drop must consider the desired effect and the clientele for whom it is intended. We will opt for a minimal drop for “diner” type restaurants and a much more important drop for a sumptuous reception.
Please contact our team to get advice on our broad variety of standard or custom-made tablecloths.
Orders & Quote Requests
How do I open an account?
For starters, you will need to fill out a request form to open an account and send it back to us.
Depending on the time of the year, you must allow for 1 to 2 business days for the request to be analyzed. You will be notified if your application has been approved or declined.
How to make a change in my quote request?
Contact our customer service at 1-800-665-8787 or by email at info@liebermantranche.com with your reference number.
How long will I receive an answer from my quote request?
Once your quote request is submitted, you will receive a confirmation email where you will find a reference number. Use this number with our customer service if you wish to follow up on your request.
If your quote request remains pending for more than 1 business day, you will receive an email with guidelines and details. You prefer to speak with an advisor? Contact our customer service at 1-800-665-8787 or by email at info@liebermantranche.com.
What happens after I receive my quote?
A sales rep will follow up with you to check if you need samples or any advice.
Shipping & Delivery
Which shipping carrier do we use?
If your order is less than one pallet, our carriers will be Nationex, Purolator or Dicom.
If your order represents at least one pallet, our carriers are Uniqline, Morneau Transport or Gilbot Transport.
Do we offer expedited shipping?
Yes, we can do expedited delivery. Additional costs are to be expected.
Where do we ship?
We ship our products across Canada. For shipping outside of Canada, please contact our customer service.
Returns
What is your return policy?
If the item to be returned is not a custom item, the customer has 30 days to inform our customer service that they wish to make a return. Shipping costs are the responsibility of the customer, and a 20% restocking fee will be deducted from the credit. Lieberman Tranchemontagne does not accept returns of washed items.
If the item is a custom item, produced or cut for the customer, no return will be accepted.
If the item purchased by the customer is defective, the return and replacement is at the expense of Lieberman Tranchemontagne.
How can I return my order?
Please contact your sales representative for the procedures.
How do I exchange an item from my order?
Please contact your sales representative for the procedure.
If the item to be exchanged is not defective, transport costs are the responsibility of the customer.
If the item is defective, the transport and replacement costs are the responsibility of Lieberman Tranchemontagne.